FREQUENTLY ASKED QUESTIONS
Orders are typically processed within 1 to 2 business days. Orders are not processed or dispatched on weekends or public holidays.
Once dispatched, delivery usually takes 2 to 5 business days. Delivery times may vary slightly depending on your location and courier service.
Yes. We offer FREE shipping on all UK orders, with no minimum purchase required.
Once your order has been dispatched, you will receive an email containing your tracking number and a tracking link. You can use this link at any time to check your delivery status.
Yes. You may request a return within 14 days of receiving your order, provided the item is unused, in its original packaging, and includes proof of purchase.
Please note that clearance or final sale items and gift cards are not eligible for return.
To initiate a return, contact our customer support team within 14 days of delivery by email or phone. Please include your order number and the reason for the return.
Do not send items back without receiving return instructions first.
Once we receive and inspect your return, refunds are processed to the original payment method within 5–7 business days.
You can reach us using the details below:
Email: support@outdoorstorage.shop
Phone: +442080402901
Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (GMT)